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Transparent Refund Policy

At Carjoy we strive to make the process at customer focused and as simple as possible. Due the nature of our service, there are costs associated with cancellation, including technician work and travel time and vehicle supplies. Below is the breakdown of our cancelation policy:

  • 24 Hours: You may cancel your appointment for no charge up to 24 hours prior to your booking.
  • 24-2 Hours: If you cancel between 24-2 hours from the scheduled Service or Job, Carjoy will charge the payment method on file a $35 cancellation fee.
  • Less Than 2 Hours: Any cancellation less than 2 hours or booking no-shows will incur a full cost of service required to cover vehicle parts and technician time.